Manage a portfolio of customer accounts to ensure effective deployment of Lumen solutions.
Drive proactive communications and handle day-to-day requests using HubSpot.
Identify expansion opportunities and collaborate with Sales on strategy.
Lumen Learning is an EdTech company in higher education that provides courseware solutions to improve student success. We support over 400,000 students and 5,000 faculty at more than 500 colleges, and we are a fast-paced, fully dispersed team committed to diversity and inclusion.
Build and maintain strong relationships with customer stakeholders and become a trusted advisor within their organization.
Own the overall service delivery experience and customer health for an assigned portfolio of Managed Services customers.
Monitor service performance, trends, risks, and ongoing work, proactively communicating updates, recommendations, and action plans.
Percona provides open source database software, support, and services, specializing in MySQL, MongoDB, PostgreSQL, and MariaDB. They are a remote-only company with colleagues in over 50 countries and a collaborative, highly-engaged culture.
Act as the primary advocate and concierge for a portfolio of top-tier players.
Conduct outbound calls to check in with players and gather feedback.
Collaborate with internal teams to ensure players' feedback is heard.
The company's job posting emphasizes a high-pace, high-growth environment where challenges enhance skills and boundaries. They value ownership, accountability, and collaboration with diverse perspectives to create outstanding experiences.